SHIPPING TIMES
Orders are processed & shipped out every 6-10 business days. We are a small business and thank you for your patience!
Please feel free to contact us if you have any further questions or concerns.
TRACKING NUMBER
How do I get my tracking number?
Once your order is fulfilled, your tracking number will be emailed to you.
Please allow up to 1-2 business days for your order to be updated on the tracking link.
Lost and Stolen Packages
We are not responsible or liable for any lost or stolen packages. However, if you chose the shipping option that includes tracking, we can happily give you a full refund if your package does not arrive.
Incorrect Address Inputted
If the customer has inputted the incorrect address we can't replace lost packages. Please make sure your address is correct including your apartment room number.
Public Locations
We can't send packages to public places such as restaurants, public lockers, or public facilities but we do send to private PO boxes.
EXCHANGES AND RETURNS
All sales are final
So please double check you have selected the correct size, there are size charts in our product listings to help. Also make sure your shipping address has been filled in correctly.
I just placed an order can I cancel or make changes to it?
We will be able to cancel or change an order only if our shipping team hasn't packed your item. Please make sure to email us as soon as possible with your order details if you'd like to make changes to it.
DAMAGED/DEFECTIVE PRODUCT
If the product you purchased is damaged, please contact us within 7 days of receiving your package at [email protected] (Include your full name, phone number and order number) to receive a full refund.